Member Support Center
Taking care of your dental health no longer has to be difficult or unaffordable. From unlimited choices of dentists to value-added bonuses that everyone loves, our plans will keep you and your family smiling for a lifetime.
SDC’s dental and other ancillary plans offer a superior value...but the benefits don’t stop there! Your SDC plan includes the following value-added benefits:
Use our secure upload service to send sensitive information to SDC securely and conveniently.
Members receive a 15% discount on cosmetic/non-covered dental services from SDC network dentists who participate in the SmileRider program.
SDC members have the option to get a no-cost second opinion for extensive dental treatments that include numerous or costly services. To coordinate a free second opinion, members simply call SDC's Member Services Team at (800) 762-3159 (Monday - Friday, 7:30am - 5:00pm) before seeing a second dentist/specialist.
Members save up to 20% off the regular retail price of many prescription drugs at participating pharmacies. The card may be used anytime a prescription isn't covered by insurance, or as an alternative to insurance for better savings.
In-network claims will be submitted to SDC by your dentist.Out of Network Claims
Most dentists will submit on your behalf; however, some may require you to submit the claim to SDC. Simply send the bill or itemized receipt from your dentist to SDC using the most convenient method below. Once your claim has been processed, SDC will reimburse you or your dentist (depending on your plan) for the covered amount.
Submit by Mail
Superior Dental Care
6683 Centerville Business Parkway
Centerville, OH 45459
Submit by Fax
In 2009, the National Health Care Anti-Fraud Association (NHCAA) estimated that 3-10% of the nation's annual benefits paid for health care were paid for fraudulent or abusive submissions. Estimations by fraud analysts indicate that there is a greater percentage of fraud in dentistry than there is in medicine. Because insurance fraud significantly impacts the cost of dental benefits, you can play a key role in identifying and reporting suspicious activity.
The NHCAA reports that the most common fraudulent acts include:
The close monitoring of processed claims via Superior Dental Care's (SDC's) secure web access (Superior Direct Connect: www.superiordental.com/directConnect.htm) is one easy way to monitor submitted and received claims. If you are aware of any false information submitted to SDC, please contact our Dentist and Member Services Team at 937.438.0283 or 800.762.3159 to report the activity. If preferred, a written complaint may be mailed to: Superior Dental Care Alliance Inc., Special Investigating Unit, 6683 Centerville Business Parkway, Centerville, OH 45459.
SDC's Special Investigating Unit handles all reports of suspected fraud expeditiously and with confidentiality. Reports are accepted anonymously; but, every report initiates an investigation. SDC takes necessary actions to report confirmed fraudulent activities to appropriate state agencies and to recover monies paid in association with misrepresented services.